Troubleshooting

Check the flow in order: Senler project → Prodamus account → tool settings → specific order.

The application asks me to sign in

Open Prodamus from the installed applications of the required Senler project and complete authorization. The session belongs to one project, so do not reuse a direct application link in another project.

The account is not saved

For https://school.payform.ru, enter school, school.payform.ru, or the full HTTPS address without an extra path. Use the secret key of that exact payment page. The error below a field identifies the value to fix.

If an account with the same name already exists, use another name. The name must be unique only within the current project.

The tool is not added

Enter the tool purpose, an active account, and at least one item with a unique code, a name, a positive price, and an integer quantity. Agent selects from a list mode requires at least two items.

Click Add or Save in the parent Senler window below the application. If the button is unavailable, correct the required fields indicated by the application.

The payment remains pending

pending is not an error by itself: the customer may not have paid yet. If the money was charged but the status did not change, verify that this application created the link and that Prodamus uses the secret key of the same payment page.

Do not confirm a payment from the success page alone. A reliable status appears after the signed Prodamus notification is verified.

Contacting support

Provide support with:

• the Senler project name;
• the Prodamus account name without its secret key;
• the order_id if a link was created;
• the exact error message and time of occurrence.

Never send the secret key, Senler tokens, or customer personal data.