Troubleshooting

Start by checking the Senler project, the Prodamus account, and the settings of the specific tool instance.

The application asks me to sign in

Open the application from the current Senler project's installed applications and complete authorization. The session belongs to one project, so a direct page link cannot be moved between projects.

The account is not saved

For https://school.payform.ru, enter school as the identifier. Use the secret key of that exact payment page. Validation errors appear below the corresponding form fields.

The tool is not added

Enter the tool title, an active account, and at least one item with a unique code, a name, a positive price, and a quantity. Click the add button in the parent Senler window: the application returns either a valid configuration or a clear error.

The payment remains pending

pending is not an error by itself: the customer may not have paid yet. If the money was charged but the status did not change, verify that this application created the link and that the Prodamus webhook can reach the application's public API.

Do not confirm a payment from the success page alone. A reliable status appears after the signed Prodamus notification is verified.