Metrics History
The "History" tab in Insight shows the log of extracted metrics. Use it when you need to understand which records formed the metrics and why a specific value looks unusual.
When to open it
- a metric value changed sharply;
- you need to check a specific agent or dialog;
- the AI summary pointed to an anomaly;
- you need to compare time, value, and confidence score.
What the table shows
- search across records;
- sorting by time, numeric value, metric name, and confidence score;
- newest-to-oldest or oldest-to-newest order;
- pagination;
- totals for records, unique metrics, agents, and dialogs.
How to investigate an unusual metric
- Open metric history.
- Find a record by metric name, agent, or dialog.
- Check the value, time, and confidence score.
- Open the related dialog or event history.
- If the issue is in value extraction, adjust the AI metric instruction and check the result on new data.
Where this is in the interface
Main elements in this section:
- Insight page
- History tab
- metric history
- Insight item in the side menu