Storage

How to open Storage

Select the Settings gear button to the right of the project name, then select Limits. In the Storage block, select Details.

On the Storage page, the top summary shows the tariff, used space, total limit, available space, and usage percentage.

Below it are three counters:

• Total files — the number and total size of accounted files;
• Temporary files — the number and size of temporary files;
• Waiting for space — incoming attachments not yet counted against the quota.

The page does not contain an individual file list or deletion actions. It is for aggregate statistics and attachment limit configuration.

How to read the breakdown

Each row shows the file count, size, and share of the total used space. The data is grouped in three ways:

• by file type: images, video, audio, and documents;
• by storage section: dialogs, channels, knowledge base, agent, cabinet, temporary, and system files;
• by source: Telegram, VK, MAX, Avito, Discord, Widget, Email, Web, AI, and StreamVi.

Zero-value categories are also displayed, so the rows help explain where project usage comes from.

Limit warnings

At 90% usage, an “almost full” warning appears and new attachments may be queued. If the limit is exceeded, manual uploads are blocked and incoming attachments wait for available space.

When attachments are waiting, a separate block shows their count and combined size. The interface states that they will be uploaded after space becomes available.

How to configure attachment limits

If the member can update the project, the top card includes a Limit settings link. Click it to open the form.

The form contains:

• a global file size limit;
• separate limits for VK, Telegram, MAX, Discord, Widget, StreamVi, Email, and Avito;
• Reset and Save buttons.

Each filled value must be from 1 to 500 MB. An empty channel field inherits the global limit. Reset restores the values currently saved in the project; Save applies the current form.

If the Limit settings link is absent, the member can view statistics but cannot update the project.

If attachments are not uploaded

1. Check the warning and available space in the top summary.
2. Compare the file size with the global limit and the limit of the relevant channel.
3. If the file is already in Waiting for space, wait until quota is available.
4. For an access error involving a specific attachment, use the diagnostics in Attachments and voice messages.