Channels Overview

Channels

Open the section through the Channels item in the side menu. Channel - connection to an external platform. Messages are received through the channel and replies are sent.

In the channel list you can

• search for channels;
• add a new channel;
• open channel settings;
• configure the table view: channel ID, type, and status;
• open the external channel page when the platform has a public link;
• copy the channel ID when the ID column is enabled;
• refresh data for a specific channel;
• see channel status;
• pause or unpause a channel;
• move a channel to another project;
• delete a channel if you have permission;
• run background channel updates;
• view the update history with the number of updated, missed and erroneous elements.

Adding a channel

1. Open the section through the Channels item in the side menu.
2. Click Add channel.
3. On the Add channel page, select the connection platform. After selection, a separate URL of the form /channels/add/:platform opens.
4. Fill out the connection form.
5. After success, go to the channel settings.
6. Check token, webhook, synchronization and status.

If the platform card is not available

• explain that the platform may be under development or may not be available for the current project/tariff;
• another available channel can be selected;
• do not bypass the restriction manually.

Where this is in the interface

Main elements in this section:

• add channel page
• connection platform selection button
• connection platform selection block
• add channel button
• channel row in the table
• channel list
• channel search field
• channel table settings button
• channel settings page
• Channels item in the side menu