Channels

Channels bring messages from messengers, email, broadcasts, and a website widget into one Senler AI project.

A channel defines where messages come from and where the agent sends replies. For each channel, it is important to check the connection, conversation space, assigned agents, webhooks, and platform limits.

Main tasks

• Add Channel - platform selection and transition to the connection form.
• Telegram - bot token and connection check.
• Widget - creating and installing a widget on a site.
• Settings - token, webhook, status, and channel parameters.
• Spaces - groups, chats, and related spaces.
• Migration - channel transfer or reconnection.

Recommended order

1. Choose the channel type and open the guide for the required platform.
2. Prepare the token, access, or settings required by the platform.
3. Connect the channel and check its settings and status.
4. Configure agent auto-assignment or assign an agent manually in a dialog, then check conversations in the dialog list.
5. If the channel worked before, check migration, spaces, and event history.

How to find the right place faster

For a specific field or button, open the platform guide. It describes authorization, connection availability, and message limits.