StreamVi Connection

The StreamVi channel links a Senler AI project to a StreamVi account. It is usually used to keep StreamVi requests and events alongside the other project channels.

What to prepare

• access to the required StreamVi account;
• permission to connect integrations in this account;
• browser permission to open the authorization window;
• the selected Senler AI project that should be linked to StreamVi.

How to connect

1. Open the section through the Channels item in the side menu and click Add channel.
2. Select StreamVi. If the card is marked In development or is unavailable, StreamVi cannot be connected in this project yet.
3. Start authorization.
4. In the opened window, choose the required StreamVi account and project.
5. Confirm access.
6. Return to Senler AI and check that the channel appears in the list.

After connection

• open channel settings;
• check which StreamVi account is linked;
• assign an agent if the channel should be handled automatically;
• check the first events or messages in history.

If the connection does not finish

• repeat authorization;
• check that the popup is not blocked by the browser;
• check the selected account and StreamVi project;
• save the error text and attempt time for diagnostics.

If the StreamVi card is unavailable before authorization starts, retrying will not help because this is not a connection error. Wait until the platform becomes available or ask support about availability.

Where this is in the interface

Main elements in this section:

• channel list
• Channels item in the side menu
• Add channel button
• StreamVi platform selection button
• channel settings page