MAX Connection

A MAX channel connects a MAX bot to a Senler AI project. After connection, messages from MAX can be processed in dialogs, assigned to an agent, and tracked through project events.

What to prepare

• a created bot or application in the MAX partner platform;
• an access token or bot token;
• permissions to manage the bot;
• the selected Senler AI project where the channel should work.

How to connect

1. Open the section through the Channels item in the side menu and click Add channel.
2. Select MAX.
3. Paste the token from the MAX partner platform.
4. Click "Connect".
5. Open channel settings and check bot information.
6. Assign an agent and check message receiving.

After connection

• check the channel status;
• check bot information;
• configure the webhook if your scenario requires it;
• synchronize data;
• check a test message in dialogs.

If MAX does not connect

• check the token;
• check that the bot has been created and is accessible;
• check your rights in the MAX partner platform;
• check the error text in your account.

Where this is in the interface

Main elements in this section:

• channel list
• Channels item in the side menu
• Add channel button
• MAX platform selection button
• channel settings page