Spam and Email Link Protection

When an email is treated as spam

Open Dialogs in the project side menu and choose an email conversation on the section page. If an email is marked as spam, a warning appears in the chat, and the cabinet hides HTML content and unsafe external resources. Auto-reply and auto-assignment are disabled for this conversation until the user removes the spam flag.

You can:

• mark the email as spam;
• clear the flag with the "This is not spam" button;
• filter the dialog list by spam status through the filter panel.

Links in emails

When a link from an email is opened, the cabinet shows a confirmation. The user should open the link only if they trust the sender.

Unsafe links are blocked. Only absolute links with https:// and mailto: are allowed. If a link is blocked, do not bypass the protection.

If email auto-replies do not work

If the agent does not respond in an email conversation, check the spam banner. If the conversation is marked as spam, auto-reply and auto-assignment are disabled until the flag is removed.