Message Actions

The menu contains actions for the selected message. What is available depends on the message type, connected channel, and your permissions.

To open the required action:

1. Open Dialogs in the project side menu, choose a conversation on the section page, and find the required message.
2. On a computer, right-click the message in the chat. On a phone or tablet, press and hold it to open the message actions menu.
3. To discuss the message with the assistant, select Ask AI.
4. To change sent text, select Edit.
5. To view event details, select Information.

The same menu may also contain reply, copy, delete, and attachment actions. Actions unavailable for the selected message are hidden or accompanied by an explanation.

For an internal comment, choose Note. It is linked to this message and is not sent to the customer. See Message Notes for how to save it and find it later.

Reply to a Message

Open the menu and select Reply. The selected message appears above the input. Write your response and send it as usual.

For details about the input and reply mode, see How to Send Messages in a Dialog.

Copy Text or a Link

Select Copy to copy the message text, or Copy link to get a link to this event in the cabinet dialog.

Changing sent text is described in message editing; deletion and viewing retained content are described in message deletion.

Ask AI About a Message

After you select Ask AI, a new assistant dialog opens with the selected message already attached. Add your question and send it.

Only the selected message is attached to the new dialog automatically, not the whole conversation. If earlier or later messages matter, include the required details in your question. This action does not send anything to the customer or change the source message.

View Information and Edit History

Select Information to open message details. The panel is described in Message Information.

Text versions are available in edit history.

Jump to a Related Message

In a reply, select the source message preview to jump to it in the history. A forwarded message preview works the same way.

Actions for Specific Message Types

Download or Forward an Attachment

Open the attachment's own menu. It may contain Download, Open by link, and Forward to me. The cabinet shows only actions available for the selected file and channel.

For details about files and other attachment types, see Attachments and Voice Messages.

Mark an Email as Spam

For an incoming message in an email channel, the menu includes Mark as spam until the dialog has been marked as spam. This action does not appear for other messages.

For a linked Telegram post, you can open its comment thread. Tool-call and response preparation records are described in AI activity details.