Dialog Updates, Typing Indicator, and Read Statuses

Dialog auto-updates

Open Dialogs in the project side menu. The conversation list and open chat on the section page use a persistent connection to update messages, counters, statuses, and the typing indicator without a manual page refresh.

If new messages appear only after refreshing the page:

1. Refresh the page.
2. Check the Internet and VPN/proxy.
3. Check authorization in the cabinet.
4. Check whether the browser blocks the embedded screen or the persistent service connection.
5. If a connection status is shown, open its details and use the copy status button.
6. If an error is shown, use the copy error button.
7. Save the problem time, project ID, dialog ID, and copied text.

Typing indicator

The typing indicator shows:

• the agent generates a response;
• one user is typing;
• several users are typing.

If the indicator is stuck, it is usually a temporary connection state. Refreshing the page should reset the display.

Read and unread messages

Dialogs show operator and recipient read statuses, as well as unread counters. If the counter does not change, check the selected dialog, filters, and connection state.

Notification sound

The chat has notification sound controls. If the sound does not work, check mute in the dialog, browser permissions, sound settings and system volume.