Insight and Statistics
Insight helps you understand agent quality through metrics, while Statistics shows the numeric project picture: spend, messages, dialogs, leads, channels, and agents.
This section is useful for regular project checks: you can see whether load is growing, where errors appear, which metrics changed, and what needs to be reviewed with an operator or developer.
Main tasks
- Insight - problematic metrics, trends, anomalies, and recommendations.
- Statistics - numbers for credits, messages, dialogs, leads, channels, and agents.
- Insight AI Summary - brief explanation of changes and issues.
- History of metrics - dynamics of metrics over time.
How to read metrics
First check the selected period and project, then move to a specific metric. If a value changed sharply, check event history, channels, dialogs, and the latest agent changes.
The AI summary in Insight helps you quickly see possible reasons, but it should be compared with actual events and project settings.
Typical questions
- Why did dialog activity change?
- Where can I see error dynamics?
- How do I understand that the agent started answering worse?
- Which events affected the metrics?