Account notifications

Notifications are configured in two stages: first, the account connects the required delivery methods; then channels and events are selected for each project.

How the page is organized

Select the profile icon and choose Notifications. The notifications page has two main blocks: Account notification channels and Project notifications.

Delivery channels

Configure delivery

1. Connect a messenger or the mobile app.
2. Choose events for each project.

Cabinet notifications do not require connecting a messenger.

Bell and on-screen notifications

The notification bell contains events from every project available to the account. Select it to open the list.

You can open a specific notification, mark everything as read, or load older items.

A notification can show an action such as Open details or a payment link. Selecting it opens the related page and marks the item as read. Resolved means the issue is no longer active; the Was line retains its original description. Resolution and read status are different.

Pop-up notifications belong to the open project. They may have an action button and can be closed with the dismiss action.

Notifications about operational problems

The bell also helps identify problems that require action:

• Channel needs reconnection. An active channel's token has been marked invalid. Open channel settings from the notification and renew the connection. This notification is intended for members with channel management permission.
• Channel connection needs attention. Read the reason in the notification. For Email, reception may be disconnected: check the IMAP connection and app password. For VK, check the connected personal account and its permissions. This warning does not mean every channel feature is unavailable.
• Important action failed. A production automation reported an action failure. Select View errors: the editor opens with runs requiring attention, the affected run selected, and its failed step. Members with automation management permission receive these notifications; test runs do not create them.
• Payment method needs updating. A saved payment method requires action from its owner. Open automatic payment settings in the relevant project's Plan & billing section. If the notification identifies the project, Payment methods opens its settings directly. The payment method owner receives the message, not every project member.

These messages do not appear as separate popups over the page. Check the list under the bell.

If the bell does not update

When the connection is lost, the bell shows the connection status. If it does not recover, open the bell, select Copy for support and share the report with support.

Check your internet connection and browser extensions that may block website connections. For other delivery methods, check the messenger connection, project categories, or push permissions.