Member Editing

In the participant form you can

In the side menu, open Members, select the members tab on the team page, and open the required person. This opens the member editing form.

The form controls one person's access to the project. It is important to distinguish the project role from channel access: the role defines the general permission level, while channel access limits which conversations and settings the member can see.

• view member information;
• change the role of the project;
• enable or disable the support operator flag;
• configure access to channels;
• remove a participant.

Project roles

• owner - full access, including deletion;
• admin - full access, except deletion;
• member - work with agents, servers and analytics;
• viewer - read only.

Support operator

Enable the support operator flag when the member must be available in the schedule and their replies should be included in per-operator statistics. Save the member after changing it.

The flag cannot be turned off while the member has a current or future schedule assignment. For the same reason, that member cannot be removed from the project. First open support settings and delete assignments from the schedule calendar or move them to another operator.

Past assignments do not prevent turning off the flag. Replies sent while the member was a support operator remain in statistics for past periods.

Access to channels

Channel restrictions are useful when several teams work in the same project. If a member has access only to some channels, they may not see other dialogs, leads, and settings.

• you can enable access to all current and future channels;
• you can select individual channels;
• a role is assigned for each channel;
• you can add a channel;
• you can change the role by channel;
• you can remove access to the channel;
• you can add everything or delete everything.

After selecting channels, click Save.

If you don't have access to all channels

• the participant must have at least one channel, otherwise he may not see anything;
• the account can show a warning.

Removing a member

• owner cannot be deleted;
• an operator with current or future schedule assignments cannot be removed;
• before selecting Remove member, remember that the person will lose access to the project.