Agent settings

Open the project you need and go to Agents. Select the required card in the list. If the agent does not exist yet, start with manual creation.

The Settings tab defines the agent name and core behavior. On a phone, this tab is the gear icon above the form. Settings for an existing agent are saved in a draft: live dialogs use the published version until you publish the changes.

The editing participants list shows who else has opened or is changing the settings.

• Agent instructions: Describe the agent tasks and connect its rules to knowledge base materials, data, and tools.
• AI model: Choose the model for agent replies and check access through the project accounts.

Ways for customers to connect to the agent are configured separately in Subscription: a direct link, a landing page, and incoming messages.

Name, avatar, and instructions

Enter an agent name that is clear to your team, such as Sales Manager, Telegram Support, or Request Assistant. The name is required.

For a saved agent, you can replace the avatar through the image next to the name. The new avatar is also saved to the draft and applies to live dialogs after publication. Use a distinct avatar when a project has several similar agents.

In the AI model field, click the current model to choose another.

Use the agent instructions to set its tasks and rules. See Agent instructions for writing the text and adding references.

The actions menu (⋯) is in the upper-right corner.

If form data does not load

The form separately loads the available MCP servers, server sets, and agent metrics. If one of these requests fails, a message with Retry appears above the form. This button requests only the data that failed to load.

Do not change settings that depend on the missing list until the error disappears. In the MCP dialog, Save is unavailable when the servers or sets required by the selected mode have not loaded.

After changing settings

Wait for confirmation that the draft has been saved. On a computer, open the test dialog on the right side of the page; on a phone, open Testing using the triangle button above the form. Try several typical questions by following the testing instructions.

If you are satisfied with the answers, publish the draft. To work with customers, the agent must also be active and assigned to the relevant dialogs — manually, through autostart, or by another rule. Saving a draft alone does not start the agent.

Copying and deleting an agent

For a saved agent, open the actions menu (⋯) in the upper-right corner. It offers copying, sharing by link together with related resources, and agent deletion.

The cabinet asks for confirmation before deletion, and the agent cannot be restored through the form afterward. Deletion interrupts this agent's current replies and timers and detaches it from dialogs. Before confirming, make sure you are not deleting a live published agent.