Subscription and add-ons
Where to find the subscription
Select the Settings gear button to the right of the project name, then open Plan & billing. The page shows the balance, next renewal, current configuration, add-ons, own AI accounts, and operation history in order.
Next renewal
The Next renewal card shows the shared date, period, and price of the plan together with all bound recurring limits. Renew now opens a calculation for the full configuration, not for an individual add-on.
While the total is being calculated, the cabinet shows a loading indicator. A calculation error is displayed with a retry action and is not replaced with a zero amount.
Current configuration
The current plan card shows its term, renewal state, base limits, and active recurring increases. Select Change plan to open the shared table and build a new subscription composition.
The Plan add-ons section offers one-time credits and messages; if previously purchased, their remaining amount is shown. Plan-bound limit increases are part of the current configuration and are not repeated here.
Plan-bound limits
The following recurring increases are bound to the plan:
- monthly credits;
- automation step speed;
- daily mailing limit;
- storage.
They always have the same monthly or annual term as the plan. The cabinet does not offer a separate purchase, renewal, or term change for one of these items. When making a change, therefore, review the entire composition: plan, shared period, and every selected increase.
An upgrade takes effect immediately and adjusts for the unused portion of the current configuration. A downgrade, position removal, or switch to a lower plan is scheduled for the end of the paid period.
One-time purchases
One-time credits and mailing messages are purchased in Plan add-ons and are outside the shared subscription term. In the purchase dialog, choose an amount, check the price, and confirm payment from the balance or through a payment system. See Buying a credit package for step-by-step instructions with screenshots.
Remaining one-time credits and messages do not expire when the period ends or the plan changes. Credit prices depend on the active plan: packages cost less on Big Agent than on Start.
Scheduled changes
A recurring limit reduction or removal is stored as one complete future configuration. The panel shows the switch date, new period, composition, and price. On the switch date, Senler attempts to pay for the whole configuration from the project's monetary balance.
Canceling removes every scheduled subscription period that has not started. Paid future periods are refunded to the balance, and the current subscription remains active until it ends.
Own AI accounts
On Big Agent, you can connect OpenAI or OpenRouter and separately enable your own keys. Requests through them are billed by the provider. Switching to Senler accounts when your own are unavailable is controlled by a separate switch and consumes Senler credits.
See Own AI accounts for connection steps, status checks, and the effects of disconnecting.
If an agent missed replies because of billing
If billing issues left missed replies, a missed replies section appears at the top of the page. After restoring billing, select Reply to all or Reply where no operator replied. See Recovering missed replies for the difference.
Viewing the page requires billing view permission. Purchases and changes require project billing management permission.