Website Widget Interface

In the widget, visitors talk to an agent or operator and return to earlier conversations. This section covers actions in an installed chat; connection and appearance are covered in channel settings.

• Widget messages: Send messages, answer polls, and work with agent replies in website chat.
• Widget attachments: Review prepared files and open attachments from the conversation.
• Chat history: Return to earlier conversations, find a chat, and rename it.
• Credit limit: Check available credits and personal limit reset times in the widget.

Window and header

The buttons available to visitors depend on the site owner's settings.

Select the widget button on the website to open the popup. The header close button closes it.

To start a separate conversation, select New chat on the right of the header. A chat opens with the configured greeting. The new dialog is saved after its first message is sent or an answer option in the greeting is selected.

Select the open chat's title in the header to view chat and visitor details. When this menu is available, you can change language and, for an existing dialog, copy the dialog ID, for example when contacting support. These actions are inside the menu, not separate header buttons.

When a new version is available, an Update available warning appears nearby. Select it, read the explanation, and choose Refresh to reload the widget.

While the popup is loading, you can close it using the frame close button. A widget embedded directly in the page has no regular close button. The site owner can add a collapse button; how the widget is hidden after it is clicked is configured on the website itself. On screens where Back is available, it returns to the previous screen.

If the agent is allowed to perform site element actions, it can answer "Where can I start a new dialog?" or "Where can I find my previous conversation?" by highlighting the relevant button inside the widget or the search field in an already open dialog list. Highlighting alone does not create a dialog or switch conversations.

When external AI connection through MCP is enabled in the channel settings, you can ask: "Where can I connect this site's MCP to my AI?" The agent can show the button that opens connection settings. The server URL and further steps are available on that screen; opening it does not connect an external AI client by itself.

Connection errors

During startup, dialog loading, and message loading, the widget shows the current action so an empty screen is not mistaken for a ready state. While connecting, it may show “Establishing connection…” or “Restoring connection…”. The widget keeps retrying automatically and returns to the chat after recovery.

When connection is lost, connection details explain the state. Copy for support copies diagnostic details that can be shared without manually transcribing errors. It can appear for different stages:

• initial dialog list loading and its background refresh;
• loading the list in the history menu and refreshing it;
• initial message loading in the open chat and its background refresh;
• loading an automation greeting;
• sending a message, uploading an attachment, and receiving a streamed response.

If the browser blocks automatic copying, a dialog opens with diagnostic text you can copy manually. These are the same support details; the action does not resend the message.

A general error can be retried or fixed with reload. If the interface itself fails during startup, the widget also offers retry or reload.

If a manually sent message fails to send, the error appears beside that message. Select Retry to send it with the same attachments and context.

An error in a separate banner can be dismissed using its cross: send error, response error, upload error, or recording error. Dismissing the banner does not retry the action. If response preparation ends with an error, the processing indicator disappears and the widget reports that the agent response could not be received.

If the open chat history fails to load, retry loading history restores messages without creating a new dialog.

If "Could not load welcome" appears, select Retry below the message. This reloads the greeting instead of sending a question to the agent.