Dialog Updates and Statuses

Dialog auto-updates

Open Dialogs in the project side menu. The conversation list and open chat on the section page use a persistent connection to update messages, counters, statuses, and the typing indicator without a manual page refresh.

A brief connection while the page opens does not show a warning. If it takes longer, a calm connection or recovery status appears. Only after a longer failure does the cabinet report that it cannot connect and offer Retry or copy details for support. No red error during the first seconds is therefore normal and does not mean the page is stuck.

In the compact status, select the expand button to view diagnostic details and the next retry time. A separate red error message may provide its own copy-for-support action; it copies the reason and code for that specific error.

If new messages appear only after refreshing the page:

1. Refresh the page.
2. Check the Internet and VPN/proxy.
3. Check authorization in the cabinet.
4. Check whether the browser blocks the embedded screen or the persistent service connection.
5. If a connection status is shown, select Retry.
6. If the connection does not recover, use copy details for support.
7. Save the problem time, project ID, dialog ID, and copied text.

Typing indicator

The typing indicator shows:

• the agent generates a response;
• one user is typing;
• several users are typing.

If the indicator is stuck, it is usually a temporary connection state. Refreshing the page should reset the display.

Read and unread messages

Dialogs show operator and recipient read statuses, as well as unread counters. If the counter does not change, check the selected dialog, filters, and connection state.

Notification sound

The chat has notification sound controls. If the sound does not work, check mute in the dialog, browser permissions, sound settings and system volume.