Anomalies in Insight

In Insight, open the Anomalies tab. It compares the same metrics across agents for the selected period and helps identify values that deviate most from the average.

An anomaly does not mean an indicator worsened over time. It only means a result stands out from other agents in the current sample.

For example, two agents answer similar questions, but one has noticeably lower answer quality scores. The comparison helps you decide whose answers and settings to examine first.

Reading the results

Select the Anomalies tab.
In Problem metrics, find a metric card with a noticeable deviation.
In Agents requiring attention, compare agent cards to see which agents account for those deviations.

Open a metric or agent card to compare specific values and their baseline. Selecting an agent type restricts the comparison to that type. Change versus the previous period on the overview card is not why a metric appears in anomalies: this mode compares agents with one another.

When there is not enough data

Comparison requires at least two agents with the same metric in the selected period. If there is no one to compare with, extend the period, choose all agent types or check metric collection for other agents.