Channels Overview

Channels

Open the section through the Channels item in the side menu. Channel - connection to an external platform. Messages are received through the channel and replies are sent.

In the channel list you can

• use channel search;
• add a channel with the add button;
• select a channel row and open its settings;
• use table settings to show channel ID, type, and status;
• open the external channel page when the platform has a public link;
• copy the channel ID when the ID column is enabled;
• refresh data for a specific channel;
• see channel status;
• pause or unpause a channel;
• move a channel to another project;
• delete a channel if you have permission;
• run background channel updates;
• view the update history with the number of updated, missed and erroneous elements.

This is the channel list and the path to adding a channel:

Adding a channel

1. Open the section through the Channels item in the side menu.
2. Click Add channel.
3. On the Add channel page, choose the required connection in the platform chooser.
4. Complete the selected platform form. After a successful connection, the cabinet opens the new channel settings.

If the platform card is not available

In development means that the platform cannot be connected yet. Unavailable means that the cabinet does not currently support creating this channel type. The tariff and project settings do not affect the card state.