Dialog list

Open Dialogs in the project side menu. The section page contains the conversation list. Select the dialog you need to open its chat.

Above the list are the search field, three-dot menu, and filter button.

Use bulk actions in the three-dot menu above the list to mark dialogs as read, assign an agent, manage automations, or archive conversations. The action respects the current filters and processes the entire matching list, not only loaded rows.

To share a conversation, click Copy dialog link in the chat header. On narrow screens, this action is in the three-dot menu. The link opens the dialog in the cabinet; access depends on the recipient’s permissions.

If a loading error appears instead of the list, click Retry.

List tabs

Choose a tab above the conversations:

• All: dialogs matching your selected filters.
• Unanswered: dialogs where the customer is waiting for an operator reply.
• Assigned to me: dialogs where you are the assigned operator.

Other filters still apply. The Unanswered tab sets the response condition itself; the Assigned to me tab similarly sets the operator. Return to All to choose a different value for that filter.

The number next to a tab shows how many dialogs match its filters. It does not include the entered search text, so it can differ from the number of conversations found.

Search and filtering

• Finding dialogs and messages: Find a conversation by name or ID, or locate a message inside an open dialog.
• Dialog filters: Filter conversations by status, participants, channel, period, and other conditions.

Change the List Order

In the Dialogs section, open the three-dot menu, choose Sorting, then choose an order:

• "Support queue" moves up dialogs where the customer is waiting for an operator reply;
• "Last message date" shows conversations with new messages first;
• "Last event date" also considers other recent actions in a dialog.

Sorting changes the order of dialogs but does not hide them. By default, the list uses the last message date.

Sorting is hidden during text search. Clear the search to change the list order.